Warranty Disclaimer Web Hosting Accounts & E-Mail Accounts
We guarantee 99.6% uptime only on paid top level domain hosting accounts. If your service down, please notify us immediately through a support ticket. Please do not call, as e-mail support agents have direct communication with the servers once we have your information. Free web space (when provided) and e-mail is not guaranteed specific uptime, and is offered as a value added service.

On both paid and free subscriber services, it is the user’s responsibility to have a back up file of their site's content.  We are not responsible for any hard disk failures, or loss of data due to corruption. Make sure your webmaster has a copy of your site a precaution. All support tickets are answered within the hour - 7 days a week, 12 hours per day. Reseller hosting emergency support is 18 hours per day. Depending on the issue at hand, please allow additional time for your request to be executed.  Customers on premium e-mail service cannot receive phone support by telephone for e-mail management, as this service is through a 3rd party vendor.

E-Mail Accounts are provided as a value-add service and have no warranties whatsoever.  We maintain state of the art servers, and make every attempt to backup and manage our e-mail server messages.  We do backup all inbox contents, however we do not backup any auxiliary service within the webmail system (Calendars, Address Books, Etc.)  Our e-mail services are not meant for storage.  We preserve the right to delete any mail older than 10 days old.  We assume no liability due to natural hardware failure or data loss.

Responsibility of Use Dialup Internet Access
User shall assume all responsibility for all content distributed, accessed, or viewed while connected to our service. Under no circumstance shall we be held liable for your actions while you are using the service. In the event of a court order, we may provide any and all information that they request of us to them.

User is responsible for making sure the access number they dial is a local toll-free call. Under no circumstance will we be responsible for long distance charges incurred to the end-user by using the service. If you have any doubts if a number is local, please call your local phone provider.

Limitation of Liability
Under no circumstances shall we, our agents, our providers, or employees be liable for any damages, which result in any way from user's use or inability to use the service or any part thereof. This includes all direct and indirect damages, special, punitive or consequential damages that may result from busy signals, errors, delays in the service, deletion of files, viruses, theft, or alteration of a user's computer. In the event that we are found liable under any circumstance under the terms of this agreement, our liability shall be limited to the unused balance of user's subscription payment pro-rated to reflect the current term.

Age Limit
Registered customer represents to us that he or she is 18+. User understands that certain materials available from service provided under the terms of this agreement may not be suitable for individuals under the age of 18.

Sexually Explicit Materials
User understands that the Internet contains unedited materials some of which are sexually explicit or may be offensive. User accesses such materials at his or her own risk. We have no control over and accept no responsibility whatsoever for such materials.

Restrictions of Use
User understands that the following restrictions are applied to the service:
User May Not:
Send SPAM, or bulk email when dialed into the network.
Post offensive, threatening, or SPAM, when using the newsgroups.
Use their personal FTP site for business sites.
Post or transmit viruses or any harmful component to others will incur instant termination.
Transmit anything that is protected by copyright without permission from the owner of the material.
Attempt to violate the security of any computer network
Engage in any illegal activity.

Block CID from the dialup management system or use tunneling.  If caught user is warned 1 time, and terminated on 2nd offense.

**All above offenses are 100% traceable regardless of funneling, IP blocking, or other surf redirects.

Dialup Usage Restrictions
At no time is our service is marketed as unlimited ("Unmetered" ports are available from management only). Our ports are intended for consumer attended access. Usage is monitored on a daily basis for actual use, and unauthorized commercial access. Usage of more than 10 hours within a 24 hour period consistently is flagged as dedicated. Our lines are not for users who require an "always on" connection with periods of unattended activity. Commercial or business users may not signup online. If you plan to use the internet for more than 4 hours per day, please call our management department for approval or special usage accounts.

User agrees to allow provider to enforce a 15 minute idle timeout, 4-5 hour session, and up to 150hr monthly access limit on their dialup account unless specifically changed on the plan. (150 Hours monthly wouldn't be reached unless the user is online 5 hours everyday) Attempts to defeat the idle timer using a ping bot or system tool, or the use of a dialer to automatically reconnect once disconnected is prohibited, and accounts are deactivated without refund. The right to use the service is not transferable, even if prepaid. Accounts are for registered use only. User shall be responsible for the confidentiality of user's password. Loaning user's account to others, connecting a system used by multiple persons, group use of user log-ins, and consuming more than one modem line are explicitly prohibited. If user has multiple accounts, then user shall be limited to one log-in session per account at any given time. Auth-Collision will result in account suspension.

User's rates are permanent unless usage or excessive support does not allow. You will be notified via mail if your rates will be increased. It is the customer's responsibility to keep accurate payment and contact information on file. If your credit card is declined, we reserve the right to immediately terminate service. Accounts that are suspended due to card declines are charged a re-activation fee of $3.99.  Excessive declines/reattempts to manually bill for service are billed at $1.00 each.  We will make up to 3 attempts to bill your account before suspension.

Right to Cancel
We reserve the right to cancel service for any reason without prior notice. In the event that a user's service is cancelled for a reason outside of this TOS, we will refund the user the unused portion of that month's service at the time of cancellation. You will normally be contacted way before this occurs, if it is of TOS reason. You will be notified in 3 attempts if the company sells its department to another company. We are not obligated to refund accounts in violation of TOS.

Privacy Policy
At no time do we sell, rent, or lease your contact or payment information to 3rd parties. If we sell the majority of its assets or business, it may provide this data to the purchaser of the business so that they can continue providing service to our end-users. All Information in any of our services are confidential and used only in each clients relationship with the company.  At no time do we sell, rent, or lease your contact or payment information to 3rd parties.

Billing Policy
** All billing is done by our parent management company, ACI Technologies.  PayPal payments reflect the name ACI Internet Services. Credit Card Charges will reflect either ACI Technologies or ACI Internet Services.

Upon signup, the end-user will be billed in full month’s payments. All recurring transactions take place on the 24th-25th of the month which prepays for the upcoming month's service. There are no prorates for first month service unless specifically granted by management. If the billing is declined, it is up to management whether we will attempt a re-bill between the 26th and may continue to do so every few days for service. It is the end users responsibility to make sure that ACI always has the most up to date contact and billing information for their account. Under no circumstances will we be liable for fees incurred by the user for ACI attempting to charge for service. If account is declined after 26th, it is deactivated. If there should be any billing disputes, all disputes must be made first through ACI. Any billing disputes done through the bank and not presented to ACI  that result in chargeback fees from the bank will result in immediate cancellation with and reserved denial of service with all managed companies until fees are recovered.  We reserve the right to send any unpaid balance to collection and report to the credit bureaus.

Unless explicitly specified, ACI reserves the right to increase internet service rates.  If the price increase is more than $1.00 USD, 30 days notice will be provided via postal mail to all affected customers.

We accept Visa, MasterCard, AMEX and PayPal for monthly recurring payments.  Payments to be processed via check or money order must be approved by management ahead of time, or the payment will not be accepted.  

Cancellation Policy
You may cancel your service one of two ways.

By Mail to:
ACI Technologies, LLC
P.O. Box 220582
St. Louis, Mo 63122

By Cancellation Form on Support Website: http://www.myispcenter.com

Please include your name, address, return phone number, dial-up username, and email address.  A reason for cancellation is appreciated, but not required. Cancellations are processed immediately.  Cancellation requests must be received by the 20th of the month to prevent next month's billing from being processed.

Refunds

There are no refunds for money order payments unless special circumstances apply. If approved, refunds for annual check or money order subscriptions are available by the following calculation: Amount Paid minus number of months since service began * amount monthly + 10.00 for early cancellation based on current normal rates. A 30 day holdback is placed on all check payments before issuing a refund to ensure that the check has time to clear the bank. No exceptions are provided. Refunds will be only given upon request in the first seven (5) days of service if the user states that they were not happy with the service provided and provides a reason for cancellation.