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COMMON ISSUES WITH DIALUP / E-MAIL CONNECTIONS
**make sure you remember,
your user name always looks like an e-mail address
(user@dial123.net)**
Error 691: user/pass is
invalid on the domain
1. Check username/password for
spaces before or after.
2. Make sure to include the ending realm on your username that you were
provided with at the time of signup. this is in the form of username@realm.tld after your username
(exp. johnsmith@dial123.net) . Our server is case sensitive, so
please remember to double check that upper and lower case letters are
correctly typed. (Do not actually use
username@realm.tld. This is an example, and will not work.)
3. If you are sure that your password is correct, make sure
that your payment method on file is up to date.
Login for Dialup /
Web mail = please include @xxxx.xxx
after your username.
Login for email clients = please exclude
@xxxx.xxx
from your username.
Note: Do
not literally add @xxx.xxx or @realm.tld to the end of your username.
You were assigned a specific realm ending during signup. Please use
that username. (Example johndoe@myispmail.net)
You may have exceeded your monthly usage:
Some of our networks
only allow overall usage up from 150-300 hours per calendar month, which
is an average of over 5-8 hours per day. This is far beyond what is used by
the average consumer. If a user reaches the designated hour limit, their account
will be temporarily disabled until the first day of the next calendar month. Please
contact us if you need your account switched to an unmetered, or higher
usage package. Additional charges may apply. Unlimited is only
for attended access, and will not allow dedicated access. We will
cancel subscribers we consider dedicated users with or without prior notice.
(Applies to networks 1-6)
Error 678 no answer:
Please check your Access Number.
Are you dialing an area code or do you only have seven digit dialing? Do
you need to dial ?9? , to get an outside line? This is usually a line or
number error.
- Make sure the phone line is connected in the 'Line' port on the modem
- Make sure there is nothing that could be blocking or distracting the
signal: line splitters, fax machines, surge protectors
- Reboot machine to ensure that no other programs/software are trying to
use the modem
- Lower FIFO Buffers/Max speed in modem settings (refer to Dial-up & Check
Settings above for your Operating System)
If none of the above solutions help, you may be required to do the
following. However, we recommend a professional assist you with this
procedure. You may need to reinstall your modem or its driver. It is also
possible that this could be an issue with the local telephone company, you
can test this by dialing on your handset to see if you hear modem tones.
5.EMAIL:
Current E-mail System is Webmail Only.
http://www.myispcenter.com/webmail.html
*****************************
FOR Customers Signed up before February 2006, with Original Mailserver
Access:
The incoming mail server is a POP3/SMTP
local host server. You must click the authentication button ("My
Server Requires Authentication") when setting up your e-mail account under
advanced options.
POP (Incoming): mail.myvaluenet.net (exp. mail.dial123.net)
SMTP (Outgoing): mail.myvaluenet.net (exp. mail.dial123.net)
SMTP Port: 26
Account name: username (full e-mail address, case sensitive)
Password: *****
[ ] Log on using Secure Password Authentication (should NOT be checked)
[x] My server requires authentication (should be checked)
6. DISCONNECTS ASSOCIATED WITH
EMAIL (Common Issue):
Open outlook, go to TOOLS>OPTIONS>CONNECTION TAB
[x] Ask before switching dial up connection (should be checked)
[ ] Hang up after sending/receiving
(This should NOT be checked, or once you
check e-mail it will drop the connection)
Click APPLY, then OK, then close outlook and it should work.
2002-2007 Midwest Telecom
Group, ACI Internet, & Family of ISPs
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