MTGWEB.NET - Midwest Telecom / Midwest Internet Services Support Center

Contact Midwest Internet Service

New Customer Sales & Customer Service

Our sales & support helpdesk is available 24 hours a day via telephone. If you are calling to signup, please make sure that you have your computer on and ready to setup your account. Also have your payment method ready. In order to signup for our services and have your account instantly activated, you must have an active e-mail account. Otherwise your account will take up to 72 hours to be activated manually. If you have a Yahoo, GMail or other free email service, this will work best, as it will not be cancelled when you discontinue internet service.

Customer service can help you retrieve your password, update your account information, submit an escalated request, or setup service. Get help when you need it anytime!

Pre Sales Questions: CLICK HERE

To Signup for Service By Phone: 1-877-701-1108

Fax : 1-888-207-2311

Hours of Operation: 9AM-9PM Everyday (Closed Thanksgiving & Christmas)

TO ORDER ONLINE - CLICK HERE

Acceptable Payment Methods:

ACH/Check Drafts are available on Phone Orders Only. Subject to Approval.

*Payments Show on CC/Bank Statements as MIDWEST INTERNET 1-800-868-1934

Escalated Support & Billing Department

Phone support is reserved for the most important function, getting online. Once you are connected to the internet, everything else is available via Support Ticket on our support website.

Billing concerns, accelerator activation or requests, and questions that do not affect your ability to connect to the internet must be submitted online through the support ticket system. Live phone support is not provided. Our account managers personally handle all support tickets, and we have found we can handle each case faster online in a fraction of the time.

ONLINESUPPORT CENTER WEBSITE:

www.supportzone.us

You can use this website to setup your account, submit requests, update billing information, or cancel service. As long as your can dialup to the internet, and access your e-mail address on file with us, everything else can be handled online.

Management Department

Our management team handles all billing, escalated customer service issues, support tickets and upgrades. This reduces clerical errors, ensures timely resolution on issues, and increases speed of service activations. For this reason, management is only available live via phone for emergency cases, such as a network outage. No add-on services, or billing cases will be handled "on the spot" via phone. Visit our customer support site at http://www.supportzone.us to submit a support ticket/case.

Managers Office: 314-445-1253

Alternate Number: 314-329-3030

Manager's Office (Toll Free) - 1-800-868-1934

General Manager: John Allen

Assistant Manager: Michelle J.

Important Note: The main office only handles billing and escalated issues with our sales partners. Due to limited staffing in the main office, you may have to leave a message and be called back. Between the hours of 8am to 2PM, we generally call back within 15 minutes, unless your call is about an service problem that requires more time.

If you are calling to signup, its best that you call customer service first. Customer service can help you with ordering service, setting up your computer for internet service, access numbers, and more. They DO NOT have access to billing info, and cannot perform cancellations.

Hours of Operation: Monday-Saturday 10AM to 4PM CST Except Thanksgiving, Christmas, New Years, and the Monday after Easter.

A manager is also monitoring the network until 12AM CST everyday. Callbacks and verifications are performed in the evening from 7PM to 9PM.